Standard Operating Procedures (SOP's)

Disable/Delay/Decease Disable The Disable function closes a patient record thereby cancelling all associated referrals. Once a patient record is disabled, the record must be put In Process in order to send another referral.  Only the patient... Read More

A patient’s referral priority (referral type) can be changed from the Referrals dashboard in the Service Provider module. To do this, open the referral by clicking on the tile. Click on the Details tab. Click on the blue text describing the... Read More

This guide is for use within the IToCH hubs who are managing referrals Delay: Delay is at a care type level which means it will affect all open referrals within the care type. By clicking on the Delay button, it will add a delayed flag to the... Read More

If you are responsible for triaging Strata referrals, always remember to assign your referral to 'Triaged and routine onward referral' after you have completed all steps associated with triaging a referral including: 1. Accepting the... Read More

Procedure overview Describes how Integrated Care Area Transfer of Care Hubs (IToCHS) convert an emailed referral from GP practice to a Strata referral. Other (reference documentation) N/A Requirements Exceptional use only. Most referrals will come... Read More

Procedure overview This Standard Operating Procedure (SOP) applies to those services who receive referrals in Strata pathways to deliver care and support, following integrated Transfer of Care Hub (IToCH) triage. This SOP is supported by training... Read More

Quick Reference Guide Launch Strata PathWays • Enter https://cios.stratahealth.com to access the Strata PathWays LIVE login screen.• Login with your Strata issued username and password.• Click on the Assessment module icon.• Select your ITOCH... Read More

Procedure overview Guidance for Transfer of Care Hub (ToCH) staff on how to record referrals for 2 hour urgent community response (UCR) in the Strata Pathways referral management and/or RiO systems. UCR referrals are for people in their own home a... Read More

Procedure overview This process applies to all IToCH staff when sending referrals or correspondence relating to referrals to receiver services. The risks of not sending referrals or correspondence from generic email addresses is:  Correspondence... Read More

Procedure overview This procedure provides guidance to Integrated Transfer of Care Hubs (IToCH’s), the Independence and Wellbeing Service (IWS) receiver service and Cornwall and Isles of Scilly Integrated Care Board Continuing Healthcare (CHC)... Read More