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THIS PROCEDURE IS ONLY TO BE USED WHEN THE DATA QUALITY TEAM ARE NOT AVAILABLE OUT OF OFFICE HOURS. Patient details need removing from PAS, Oceano or SwiftPlus whiteboard for safeguarding reasons etc. IF OUT OF HOURS - CARRY OUT THE FOLLOWING: Before... Read More

Procedure for managing Anonymous Patient – Out Of Hours THIS PROCEDURE IS ONLY TO BE USED WHEN THE DATA QUALITY TEAM ARE NOT AVAILABLE OUT OF OFFICE HOURS. Patient details need removing from SwiftplusSWiftPlus whiteboard for safeguarding reasons... Read More

Registering Out of County Patients on the RI It is important that patients who do not live in Cornwall are registered correctly and their details are entered in full including the Temporary Address. This is for charging purposes so we can charge the... Read More

Amending the RTT / Doctors Office Clock Stop From the OP BASIC MENU select Outpatient Search H O P S. Enter the C R Number or Patient Details to search for the patient. Type Ay P P for Appointments and press the return key from the prompts. Type D Y... Read More

All Out of County and Overseas patients MUST have a temporary address entered onto PAS. Using RI Patient Details (RI) search for and select the patient. From the prompts at the bottom of your screen type O for Other and press the return key, then... Read More

  HRIPS - Book Appointment from RI Searches the whole of the RI thoroughly for your patient and can be used to book New and Follow Up appointments and add Patients to the Pending List HOPS – Outpatient Search If the patient has had an outpatient... Read More

If you are responsible for triaging Strata referrals, always remember to assign your referral to 'Triaged and routine onward referral' after you have completed all steps associated with triaging a referral including: 1. Accepting the... Read More

Patient Hub – Patient Record Description:This system enables administration staff to see the patients’ side of Patient Hub. To view Outpatient appointment status’s and letters and review any text messages that are sent to the patient.... Read More

Patient Hub - I’ve Arrived Description:This is a virtual queuing system which queues patients side the clinic waiting rooms until they are required to attend their appointment. This removes the current risk of overcrowded waiting areas but... Read More

PAS Outpatient course Description: To manage patients who attend Outpatient clinics from initial referral to follow up appointments Suitable for: All staff who need to manage Outpatient appointments Learning outcomes: Searching for patients Amend... Read More