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1. Procedure overview This Standard Operating Procedure (SOP) applies to those services who receive referrals in Strata pathways to deliver care and support, following integrated Transfer of Care Hub (IToCH) triage. This SOP is supported by training... Read More

Development The IT Training department can offer tailored voice overs for your videos from AI generated in a variety of voices to bespoke using real inhouse narrators. The scripts you supply should observe the standards identified within this article... Read More

Flexible Working Request In my Team Assignment Information, click Flexible Working. You will be presented with your supervisor hierarchy, find the employee, and click Action. You will be taken into the employees flexible working request summary... Read More

In the main menu click End Employment (Approval Required). Supervisor Hierarchy As with Hours Change and Assignment Change, you will need to find the employee in your Hierarchy and click Action once you have the correct record. End Employment Form... Read More

Section1 – Comments Overview Users may need to provide additional information, in the form of comments, to a client referral. To send a comment you must decide who the comment is intended for, the ITOCH or the referrer, and add the comment... Read More

If you are responsible for triaging Strata referrals, always remember to assign your referral to 'Triaged and routine onward referral' after you have completed all steps associated with triaging a referral including: 1. Accepting the... Read More

Business continuity Plan and supporting documentation have been attached to this article. Read More

Procedure overview This Standard Operating Procedure (SOP) applies to those services who receive referrals in Strata pathways to deliver care and support, following integrated Transfer of Care Hub (IToCH) triage. This SOP is supported by training... Read More

Procedure overview Describes how Integrated Care Area Transfer of Care Hubs (IToCHS) convert an emailed referral from GP practice to a Strata referral. Other (reference documentation) N/A Requirements Exceptional use only. Most referrals will come... Read More

Procedure overview Guidance for Transfer of Care Hub (ToCH) staff on how to record referrals for 2 hour urgent community response (UCR) in the Strata Pathways referral management and/or RiO systems. UCR referrals are for people in their own home a... Read More