5. How to complete a Service Request

Once the Service Request has been converted into a referral, it must be updated to Completed on the Request dashboard.

Do so by opening the request, by clicking on the tile. Then click on Complete.

In the window that opens, add a comment if appropriate and click Continue.

The status of the Service Request tile will update and drop off the dashboard once the screen is refreshed.

NOTE - When a referral is completed, the referrer is notified by email of the status with an attached PDF copy of the referral.