Loop Set Up guidance and common error tips

Loop Set Up guidance and common error tips

Set up guidance video Connecting to Loop Video Link

1. Open your phone’s application store, search “Allocate Loop” and install
2. Open Loop and you will see this screen.

3. If you have previously used MeAllocate, Sign In and use those login details.

You should then be logged in successfully and can use Loop going forward.

4. If you have forgotten your password, click “Forgotten your password?” and input your email to request a reset.

5. If you have not used MeAllocate, instead Sign Up and input your details
6. You will then receive a verification email to the email address you entered, go to that email, and click verify, then log in.
7. On the next screen, tap “Connect to your Organisation.”

8. Start typing “Royal Cornwall Hospitals NHS Trust” and pick from the list.

9. Enter your rostering ID details here, this will usually be the same username as you use to log into your work PC, made up of a combination of letters from your surname and first name.

In this screen specifically, you must use your username, not your email address.

If you require a reminder of your username and password, or receive an error stating the password you are using is incorrect, you can use the Password Reset Link or email rch-tr.rostering@nhs.net.

10. Once connected your set up should be complete and you can use Loop like you used EmployeeOnline or MeAllocate previously.

Troubleshooting Tips

Please follow these simple steps to troubleshoot issues you may experience with Loop.

• Ensure that your Loop app is updated to the latest version in your application store:

• Fully log out and back into your account, many times this simple act will fix most problems, saving you time as you do not need to call or email for support:

Web Version                                              Mobile App

• Refresh your view (currently only available in the mobile app) - to do this you can either tap the refresh icon:

• Or tap the organisation (third) icon () on your calendar page menu bar:

• Tap on RCHT here to refresh:

Unable to see any information on my calendar.

If the above steps haven’t helped, your account may have been suspended, either by CITS due to inactivity, or Auto Suspended due to an incorrect password being entered. Email rch-tr.rostering@nhs.net to request the account is re-activated.

It can also be that your simply been rostered any duties yet, or that the roster hasn’t been Fully Approved/published. Please double check with you manager in the first instance.

“Error while associating the account. Error(s)= The account for Login Name [User name] already has Allocate Account.”

• If you receive this error, you may have previously used MeAllocate and should sign in with these details instead of signing up with new login details.
  • If you wish to change the email you use to log into Loop, go to the main tab (this must be done on mobile) and tap the building icon in the top left.

• • If here you see RCHT listed, tap the three dots next to RCHT (⋯)

And select Disconnect Healthcare Provider

• • On the next screen, enter your rostering ID details again.

If you do not remember these you can request a reminder using the Password Reset Link

• • Log out and then select Sign Up instead, following the instructions above.
• If you are unsure of your Me login, believe you never used Me, or RCH does not show as connected here, contact the eRoster team to check the email associated to your account or to escalate to the service provider to remove the link.

“Error while associating the account. Error(s)=User Account for Login Name [User name] cannot be found”

If you have entered anything other than your rostering ID username in the screen to connect to RCHT, you will receive this error. You may also receive this error if you are a new starter or had not had an EmployeeOnline account set up previously. If you require a reminder of your username and password, or receive an error stating the password you are using is incorrect, use the Password Reset Link or email rch-tr.rostering@nhs.net.

Please note: if you are a roster manager and use the full HealthRoster / Optima system, the login details you use there are the same as these connection details, and the Password Reset Link will reset your HealthRoster password.

Royal Cornwall Hospital doesn’t show in the list to connect to the organisation

This seems to indicate something is wrong with the external identity held within the HealthRoster system, email rch-tr.rostering@nhs.net advising this is the error you are experiencing, who can investigate. If you previously used MeAllocate/MeApp, please also confirm in the email the email that you used to log into MeAllocate.

“The account is already associated with selected trust.”

This error may occur when you have attempted to connect to an organisation in an area with bad signal or network connectivity. To fix this, log out and log in again and to be automatically connected to the organisation. When logging back in again, use the email address and password you used to set up when signing up to Loop.

Error 500

According to the software provider, this error doesn’t affect anything and can simply be closed.

You can access the web version of Loop on your phone via the RCHT staff app link under the rostering tab, and you can turn the link into a shortcut on your phone (see our Guide and FAQs document for more information).

Links:

• Loop (Web Version)
• Loop Guide and FAQ

Article ID: 434
Created: March 13, 2025
Last Updated: August 7, 2025
Author: Administrator

Online URL: https://elearning.cornwall.nhs.uk/site/kb/article.php?id=434