This SOP applies to IToCH’s and Receiver services if they ‘Admit’ or ‘Decease’ in error a referral sent in Strata pathways.
N/A
Click here to enter text.
Scenario 1 – IToCH Admits referral before Triage is complete and sent onto receiver services:
1. Go to Edit Client Tab
2. Client Details – select ‘Reopen’ tab
3. Go to Send and Manage Referrals tab
4. Select Send Referral(s)
5. Select appropriate ITOCH
6. Select Send Referrals - Add comment in box that this has been ‘re-sent after Admitted in Error’
7. Accept the referral
8. Check if you need to add Care Coordinator name from the Client Details Tab
9. Complete Triage and send onto receiver service(s)
Scenario 2 – IToCH Admits referral after Triage is complete and referral has been to receiver services:
1. Go to Edit Client Tab
2. Go to Send and Manage Referrals tab
3. Select Send Referral(s)
4. Select appropriate ITOCH
5. Select Send Referrals - Add comment in box that this has been re-sent after Admitted in Error’
6. Accept the referral
7. Check if you need to add Care Coordinator name from the Client Details Tab
Contact the IToCH with the referral name / ref details – they will resend the referral to you.
Contact the CITS Service Desk:
• Telephone 01209 881717
• Email citsservicedesk@nhs.net
• or log a new request onto the CITS portal Self Service Portal (sma247.com)
Article ID: 370
Created: August 31, 2023
Last Updated: October 31, 2023
Author: Eve Adams
Online URL: https://elearning.cornwall.nhs.uk/site/kb/article.php?id=370