When a patient fails to attend for an operation this needs to be recorded along with the required follow-up action to ensure that the patient receives the best care.
Select Notify D N A (H W D N) from your menu. Search for and select the patient and relevant event.
In the D N A? field enter Y for Yes. You will then be required to enter the correct course of action using one of the screen action prompts.
Leave on List , The patient will return to the B E A retaining the original date.
Remove from List , If you select this option you will be taken to the TCI details screen. Enter N S (Next Screen) and you will then be asked for reason for removal - Press F1 for code list. Choose the appropriate option and then enter the reason in the free text field. Type Ay and press return to Accept.
Allocate TCI , Will take you into the TCI Events screen to allow you to book another TCI.
Select L E to send a letter from the B E A if required.
Article ID: 25
Created: February 6, 2022
Last Updated: June 11, 2024
Author: Administrator
Online URL: https://elearning.cornwall.nhs.uk/site/kb/article.php?id=25