From the OP BASIC MENU select OUTPATIENT SEARCH (H O P S) and enter the patient number or details.
Type A P P from the prompts, then press the return key.
You need to see the appointments available in order to rebook the correct appointment. If the appointment is not visible type O A for Other Appts, then press the return key.
Select Other and then type C N PLUS the number of the appointment you wish to Cancel, for example C N 2, then press the return key.
Select the relevant prompt as to who is requesting the appointment to be cancelled, for example; Patient (P A T), Hospital (H O S), this allows the appropriate letter to be sent.
Previous Error (P R E) must not be used.
A reason for the cancelling of the appointment MUST be entered.
Enter Type Ay and press the return key to Accept any changes.
The appointment has now been cancelled.
Remember to send a letter if required, however if the patient cancels there is no option to send a letter confirming the cancellation.
If the appointment has been made via the Pending List you will be asked ‘Return to Pending List? Y/N. Select the appropriate option.
Article ID: 121
Created: April 27, 2022
Last Updated: June 6, 2024
Author: Administrator
Online URL: https://elearning.cornwall.nhs.uk/site/kb/article.php?id=121